Policies

Returns
I know you are sure to love your jewelry for your self or as a gift. If for some reason you are unhappy with an item you have purchased then here is my policy.

Simply Creative offers and exchange of equal value or lesser value if not satisfied with your purchase. Please email me within 7 days of receiving your package if you would like to exchange your item for something else. Then I have to receive your return package (send it back insured, with delivery confirmation! Also include the receipt that you received in your package) within 21 days of your receiving it in order to do the whole exchange thing.

Earrings are not returnable or exchangeable under any circumstances for health reasons.

Privacy
A user is required to provide us with personal information such as mailing address, email address and phone number in order to make a purchase. However, this information is only provided to us. We never sell to any outside vendors or third parties for solicitation. Your email address will be never be used for anything other than to notify you of the status of your order and/or current specials and promotions which will apply directly to you.

For your protection credit card numbers are never stored on our system. In case of re-orders you must re-enter your credit card number of pay via another available online payment solution.


Liability
We are not responsible for item lost or damaged during shipment. They will be packaged by UPS and must be insured.
There will be a tracking number issued which I will pass on to you. Please notify UPS for any delay or loss of merchandise during shipment.


Jewelry Care
Here are some tips to keep your jewelry in tiptop shape.
Always put your jewelry on last. Get dressed, do your make-up then everything else and then put on your jewelry.

Don’t ever store your jewelry in direct sunlight or even right lights. This will often fade some stones over a period of time.
I know those stones are precious to you and this must not happen.

Store your jewelry in an airtight container or bag. Ziploc bags will definitely do the trick also. The reason for this is to prevent the sterling from tarnishing.

Finally you can polish your jewelry with a variety of different things. There is a huge variety of polishing cloths & dips to choose from - make sure whatever you are using is safe for the materials in your jewelry. Some polish can damage stones & pearls, so be sure to read the labels thoroughly.